THE MODEL
Patrick Lencioni illustrates his model with a pyramid. A dysfunctional team is built on an unstable foundation – lack of trust – and is ultimately exposed by its inattention to results.
An absence of trust undermines the team’s ability to engage in constructive conflict. Without healthy conflict, teams don’t make solid commitments to plans and decisions. Where there is ambiguous commitment, there will also be unclear accountability. No accountability leads to an inattention to results. Therefore a healthy team is built on a commitment to deliver results and each person on the team is ready to be part of a network of accountability for those results. Knowing that they will be held accountable, they will make sure they are committed to the decisions that are made by the team. That commitment is the by-product of healthy, vigorous debate and conflict. Conflict comes as a result of a carefully cultivated environment of trust.
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